Damage

We're sorry to hear your product arrived damaged. Please follow the steps below so we can resolve the issue as quickly as possible.

What we need from you

To process your complaint, please send us the following information:

1. Your order number
2. Photo of the damage
   • Close-ups that clearly show the damage to the product.
3. Photo of the entire product
   • A full picture of the entire art print for context.
4. Photo of the shipping label
   • An image of the label with all text and barcodes clearly legible.
5. Photo of the inner packaging
   • Pictures of the inner packaging such as bubble wrap, cardboard corner protectors, etc.
6. Photo of the outside of the packaging
   • A picture of the outer shipping packaging.

Important instructions

• Resolution: Please ensure all photos are high resolution and clear.
• File size: You can send us the photos in full or large size to ensure the best quality.

Thank you for your help – we will take care of your request as quickly as possible!